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Author: tom-raffio

Quality Business: Please Your Fans

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the ninth article in a series of twelve that will position any business for success. In my last column I discussed the importance of effective communication, which is essential within any successful organization.  While communicating to win, successful businesses need to make sure they are pleasing their fans. All businesses want lots of loyal fans or customers, and every team has to work...

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Quality Business: Communicate to Win

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the eighth article in a series of twelve that will position any business for success. In my last column I discussed the importance of applauding players who excel in an honest and fair way without taking shortcuts.  While teamwork and accountability go hand in hand, effective communication is critical within any successful organization. I want you to think about the last annual report...

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Quality Business: Applaud Players who Excel

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the seventh article in a series of twelve that will position any business for success. In my last column I discussed the importance of playing as a team and putting the goals of the team before your personal ego.  While you don’t want one employee to excel at the expense of others, any successful company needs to applaud players who excel the honest...

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Quality Business: Play as a Team

During my more than thirty-five years in business, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one. What follows is the sixth article in a series of twelve that will position any business for success. In my last column I discussed the importance of earning the trust of your employee colleagues, your business colleagues and your customers.  While earning trust, it is important to learn how to play as a team and put the goals of the team before your personal ego.  Bragging and showing...

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Quality Business: Earn Trust

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.  What follows is the fifth article in a series of twelve that will position any business for success. In my last column I discussed the importance of outworking and out hustling your competition by playing all out.  If you demonstrate to a potential customer that you are willing to “go the extra mile,” even though your price might be a little bit higher, more often than...

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Quality Business: Play All Out

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the fourth article in a series of twelve that will position any business for success. In my last column I discussed how to keep your team happy, healthy, fit, and productive.  This is extremely important, especially in today’s competitive fast-paced business environment, where it is increasingly difficult to outwork your opponents.  If your team isn’t healthy, you won’t give your biggest competitors the...

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Quality Business: Keep Your Team Healthy

During my more than thirty years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the third article in a series of twelve that will position any business for success. In my last column I discussed how to develop your employees’ skills.  While you are developing your team’s professional skills, you need to help them remain mentally and physically strong, too.  At Northeast Delta Dental we are fortunate to have won many awards for best practices for keeping...

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Quality Business: Develop Your Players’ Skills

During my more than thirty years in the business industry, I have learned a thing or two about what it takes to run not only a business, but a successful one.   What follows is the second article in a series of twelve that will position any business for success. In my last column I discussed how to find the right employees for the right position within a company. While you are hiring dependable and capable employees, you must also be willing to take the next step in your commitment to them by developing their skills. At Northeast Delta Dental,...

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Quality Business: Hire the Right Players

During my more than thirty years in the business industry, I have learned a thing or two about what it takes to run not only a business, but a successful one. What follows is the first article in a series of twelve that will position any business for success. To be successful, you must make sure you hire dependable and capable employees who are committed to the mission and vision of the company. Under the leadership of our Vice President of Human Resources, my company has developed a hiring process that considers three important success factors: critical thinking, being...

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