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Quality Business: Please Your Fans

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the ninth article in a series of twelve that will position any business for success. In my last column I discussed the importance of effective communication, which is essential within any successful organization.  While communicating to win, successful businesses need to make sure they are pleasing their fans. All businesses want lots of loyal fans or customers, and every team has to work...

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Quality Business: Communicate to Win

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the eighth article in a series of twelve that will position any business for success. In my last column I discussed the importance of applauding players who excel in an honest and fair way without taking shortcuts.  While teamwork and accountability go hand in hand, effective communication is critical within any successful organization. I want you to think about the last annual report...

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Quality Business: Applaud Players who Excel

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.   What follows is the seventh article in a series of twelve that will position any business for success. In my last column I discussed the importance of playing as a team and putting the goals of the team before your personal ego.  While you don’t want one employee to excel at the expense of others, any successful company needs to applaud players who excel the honest...

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Quality Business: Play as a Team

During my more than thirty-five years in business, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one. What follows is the sixth article in a series of twelve that will position any business for success. In my last column I discussed the importance of earning the trust of your employee colleagues, your business colleagues and your customers.  While earning trust, it is important to learn how to play as a team and put the goals of the team before your personal ego.  Bragging and showing...

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Quality Business: Earn Trust

During my more than thirty-five years in the business industry, I have learned, through experience and benchmarking best practice companies, what it takes to run not only a business, but a successful one.  What follows is the fifth article in a series of twelve that will position any business for success. In my last column I discussed the importance of outworking and out hustling your competition by playing all out.  If you demonstrate to a potential customer that you are willing to “go the extra mile,” even though your price might be a little bit higher, more often than...

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